Terms of service

OVERVIEW

Welcome to PawCraft! The terms “we”, “us”, and “our” refer to PawCraft. PawCraft operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (“Services”). PawCraft is powered by the Shopify platform, which enables us to provide the Services to you.

The terms and conditions below, alongside any policies referenced herein (hereinafter “Terms of Service” or “Terms”), outline your rights and obligations when using the Services.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights and cover areas such as disclaimers of warranties and limitations of liability.

By visiting, interacting with, or using our sites, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not access or use our Services.

SECTION 1. ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are of legal age in your state or province of residence and have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services offered by us, you may be asked to provide certain information, such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you possess all necessary rights to provide this information.

You are solely responsible for maintaining the security of your account login credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account for use by another party.

SECTION 2. OUR PRODUCTS

We have made every effort to display our products and services as accurately as possible within our online stores. However, please note that product colors or appearance may vary depending on the display device you use to access the store, as well as your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or match exactly as depicted or presented in our online stores.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may, on a case-by-case basis, limit the quantities of products offered to any person, geographic region, or jurisdiction.

SECTION 3. ORDERS

By placing an order, you are making an offer to purchase. PawCraft reserves the right to accept or decline your order for any reason at its sole discretion. Your order will not be deemed accepted until PawCraft confirms acceptance. We must receive and process your payment before your order is accepted. Please carefully review your order before submission, as PawCraft may be unable to accommodate cancellation requests after an order has been accepted. If we reject, modify, or cancel your order, we will attempt to notify you via the email address, billing address, and/or phone number provided at the time the order was placed.

Returns or exchanges of your purchases are governed exclusively by our Refund Policy.

You represent and warrant that your purchases are intended for personal or household use only and not for commercial resale or export.

SECTION 4. PRICING AND BILLING

Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be specified in your order confirmation email. Unless explicitly stated otherwise, listed prices do not include taxes, shipping costs, handling fees, customs duties, or import charges.

Prices displayed on our online stores may differ from prices offered in retail physical stores or third-party operated online outlets. From time to time, we may offer promotional offers on Services, which may impact pricing and are governed by terms distinct from these Terms. In the event of a conflict between promotional terms and these Terms, the promotional terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the credit card information you supply is true, correct, and complete; (ii) you are duly authorized to use such credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling fees and all applicable taxes, if any.

SECTION 5. SHIPPING

We are not liable for shipping delays. All delivery timeframes are estimates and are not guaranteed. We bear no responsibility for delays caused by shipping carriers, customs clearance, or events beyond our reasonable control. Upon transfer of the products to the carrier, title and risk of loss pass to you.

SECTION 6. INTELLECTUAL PROPERTY

Our Services—including, without limitation, all trademarks, brand assets, text, images, graphics, product reviews, video, and audio, as well as their design, selection, and arrangement—are owned by PawCraft, its affiliates, or licensors and are protected under United States and international patent, copyright, and other intellectual property laws.

These Terms grant you permission to use the Services solely for personal, non-commercial purposes. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material available through the Services without our prior written consent. Except as explicitly provided in these Terms, nothing herein grants or shall be construed as conferring any license or right under any patent, trademark, copyright, or other intellectual property of PawCraft, Shopify, or any third party. Unauthorized use of the Services may violate federal and local intellectual property laws. All rights not expressly granted herein are reserved by PawCraft.

PawCraft names, logos, product and service names, designs, and slogans are trademarks of PawCraft, its affiliates, or licensors. You must not use such marks without prior written permission from PawCraft. Shopify names, logos, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans featured on the Services are trademarks of their respective owners.

SECTION 7. OPTIONAL TOOLS

As part of the Services provided, you may be granted access to third-party tools that we neither monitor nor have any control or input over.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and subject to these Terms of Service.

SECTION 8. THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these third-party materials or sites, you do so at your own risk.

We are not liable for any harm or damages related to your access to third-party websites, or for the purchase or use of any goods, services, resources, or content made in connection with third-party websites. Please carefully review the third party's policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed straight to the third party.

SECTION 9. RELATIONSHIP WITH SHOPIFY

PawCraft is powered by Shopify, which allows us to offer the Services to you. However, all sales and purchases made in our store are transacted directly with PawCraft. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and PawCraft, including any injury, damage, or loss resulting from the acquisition of products and services. You hereby explicitly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or related to your purchases and transactions with PawCraft.

SECTION 10. PRIVACY POLICY

All personal information collected through the Services is governed by our Privacy Policy, available at, and certain personal information may be subject to Shopify's Privacy Policy, accessible via the link here. By using the Services, you confirm that you have reviewed these privacy policies.

Because the Services are hosted on the Shopify platform, Shopify collects and processes personal information regarding your access to and use of the Services to provide and improve the Services for you. Information you provide to the Services will be transmitted to and processed by Shopify, as well as third parties located in countries outside your country of residence, to deliver services to you. Review our privacy policy at [LINK] for further details on how we, Shopify, and our partners handle your personal data.

SECTION 11. FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, proposals, feedback, reviews, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial use. For example, we may exercise our rights under this license to operate, provide, evaluate, improve, and promote the Services, as well as fulfill our obligations and exercise our rights under the Terms of Service.

You further represent and warrant that: (i) you own or possess all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with providing your Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation to (1) maintain any Feedback in confidence; (2) pay compensation for any Feedback; or (3) respond to any Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or obscene material, nor contain any computer viruses or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 12. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13. PROHIBITED USES

You may access and use the Services solely for lawful purposes. You shall not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any of our employees or any other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation; (h) to impersonate or attempt to impersonate another person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm PawCraft, Shopify, or users of the Services, or expose them to liability.

Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services for commercial purposes; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext regarding the Services; (e) use any robot, spider, data extraction or scraping tool, automatic device or process, AI tool (e.g., agentic AI), or automated/manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we use to restrict access to the Services. We reserve the right to suspend, block, or terminate your account at any time without notice if we determine that you have violated any provision of these Terms.

SECTION 14. AGENTS

14.1. This section (“Agent Terms of Use”) applies if you use, authorize, enable, or initiate the deployment of an Agent to access, use, or interact with any Services. An “Agent” means any software or service that performs autonomous or semi-autonomous actions on behalf of or at the direction of any person or entity, and which may be executed on behalf of or using a person's device without direct supervision.

14.2. No Agent is permitted to access, use, or interact with the Services unless it continuously identifies itself and operates in strict accordance with the requirements set forth in Section 14.4 below. Furthermore, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.

14.3. We may restrict, including through technical measures, any Agent's access to, use of, or interaction with the Services.

14.4. Agents are required to: (i) state in all HTTP/HTTPS requests that the request originates from an Agent and disclose the Agent's name by including "Agent/[agent name]" in the user-agent string; (ii) not conceal or disguise the fact that access, use, or interaction is conducted on behalf of an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or bypassing CAPTCHA checks or measures designed to distinguish human from automated use; (iii) truthfully respond to any query or text prompt designed to determine whether interaction originates from a human or a computer; (iv) not bypass or otherwise evade any measures implemented to block, limit, modify, or control how Agents access, use, or interact with the Services.

SECTION 15. TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without prior notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections shall survive any termination: Intellectual Property Rights, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification and Hold Harmless, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature ought to survive termination.

SECTION 16. DISCLAIMER OF WARRANTIES

Information presented on or through the Services is provided solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY [MERCHANT], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT, OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON OR EXCLUSIONS OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [MERCHANT], OUR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS—NOR SUCH ENTITIES OF SHOPIFY AND ITS AFFILIATES—BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCUREMENT USING THE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18. INDEMNIFICATION AND HOLD HARMLESS

You agree to indemnify, defend, and hold harmless PawCraft, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, made by any third party due to or arising out of: (1) your breach of these Terms of Service or the documents incorporated by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that failure to promptly notify shall not relieve you of your obligations unless you are materially prejudiced thereby. We may control the defense and settlement of such claim at your expense, including selection of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (which shall not be unreasonably withheld). You will cooperate in the defense of any indemnifiable claims, including by providing relevant documentation.

SECTION 19. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20. WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21. ASSIGNMENT

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without receiving our prior written consent, and any such attempt shall be void. We may transfer, assign, or delegate these Terms, as well as our rights and obligations, without your consent or notice to you.

SECTION 22. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal, state, or territorial courts in the jurisdiction where PawCraft's principal place of business is located. You and PawCraft agree that such courts shall serve as the venue for dispute resolution and consent to their subject matter jurisdiction over you.

SECTION 23. HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24. CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will become effective as of the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.